Frequently Asked Questions

We currently support 11 states in the U.S, but we are planning to add more as quickly as we can.

  1. Connecticut
  2. California
  3. Florida
  4. Georgia
  5. Illinois
  6. Maryland
  7. Minnesota
  8. New Jersey
  9. New York
  10. Texas
  11. Virginia

What states and countries do you support?


For now, LifeFolder only supports Facebook Messenger, but we realize that not everybody has a Facebook account.

We are planning to release versions of our product in the future that don't require the use of Facebook. To be notified when these launch, please fill in this form and we'll let you know as soon as we have a non-Facebook version available. 

I don't use Facebook. Can I still talk to Emily?


Why are we talking about death? I'm healthy!

Think about car insurance. Most people would agree that the best time to think about the coverage you need is when you have the time and space to do so, and not the second you spot someone ignores a stop sign right in front of you. 

An advance care directive is similar - by thinking about what might happen before it becomes necessary. 

Remember also that part of this process is to talk to your closest friends and family about some very difficult subjects. This can take a bit of time, so getting it done early is a very good idea. 


I told Emily the wrong thing, how can I fix it?

Not to worry!

You can easily edit the answers you gave to Emily after the conversation is finished. Look for the e-mail Emily sends you. It will include a link where you can create an account on the LifeFolder website. Once you do, you can log in and change your answers. 

After you change your answers, press the "preview" button, and it will generate another PDF document for you. 


How can I delete all my data from LifeFolder's servers?

You can do that easily, using Emily!

To delete your data off our servers, go into your conversation with Emily, and ask her "Emily, I would like to delete all my data". Follow the on-screen prompts she gives you to confirm your request, and your data will be automatically deleted.