Frequently Asked Questions


What states and countries do you support?

We currently support 15 states in the U.S, but we are planning to add more as quickly as we can.

  • Connecticut
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Maryland
  • Massachusetts
  • Minnesota
  • New Jersey
  • New York
  • North Carolina
  • Texas
  • Utah
  • Virginia

If your state isn't supported, but you want it to be, the best way to make that happen is to talk to Emily and tell us what state you're from. That gets logged in our database, and we prioritize states that are popular but not yet supported.


I don't use Facebook. Can I still talk to Emily?

For now, LifeFolder only supports Facebook Messenger, but we realize that not everybody has a Facebook account.

We are planning to release versions of our product in the future that don't require the use of Facebook. To be notified when these launch, please fill in this form and we'll let you know as soon as we have a non-Facebook version available. 


I'm nervous about talking to my loved ones about end of life. 

It's normal to be a little bit nervous. Don't worry - we will be there with you every step of the way. 

Once you've completed your conversation with Emily, we generate a personalized discussion guide for you. You can print the guide out and use it as a prompt to remind you what you need to talk about. 

In the discussion guide, we recommend starting the conversation by talking about organ donation, and using that as a starting point for a more in-depth conversation. 

To get your personalized discussion guide:

  1. Talk to Emily
  2. Log in to your LifeFolder account and download the personalized guide. 

Why are we talking about death? I'm healthy!

Think about car insurance. Most people would agree that the best time to think about the coverage you need is when you have the time and space to do so, and not the second you spot someone ignores a stop sign right in front of you. 

An advance care directive is similar - by thinking about what might happen before it becomes necessary. 

Remember also that part of this process is to talk to your closest friends and family about some very difficult subjects. This can take a bit of time, so getting it done early is a very good idea. 


What if my state isn't supported? 

In states or countries that are not yet supported, Emily will take you through the conversation and supply a discussion guide. Use the guide to help start the conversation with friends and family and make your wishes clear.

We are in the middle of a rapid roll-out, aiming to be supported in all 50 states in the next few months.

If you would like us to prioritize your state, talk to Emily and tell her what state or country you live in when she asks. We use that data to prioritize what states we should implement next. 


I told Emily the wrong thing, how can I fix it?

Not to worry!

You can easily edit the answers you gave to Emily after the conversation is finished. Look for the e-mail Emily sends you. It will include a link where you can create an account on the LifeFolder website. Once you do, you can log in and change your answers. 

After you change your answers, press the "preview" button, and it will generate another PDF document for you. 


What is an advance healthcare directive?

An advance health directive is a document that helps you make your wishes known for your health care. This is relevant in case you are unable to explain what you want in the future. You can learn more about advance health directives here


How do I choose the right health proxy?

Being somebody's health proxy is an honor - and a very serious task indeed. It's important to think carefully about who you want to be your health proxy. In this article, we have collected a few things to consider


How can I delete all my data from LifeFolder's servers?

You can do that easily, using Emily!

To delete your data off our servers, go into your conversation with Emily, and ask her "Emily, I would like to delete all my data". Follow the on-screen prompts she gives you to confirm your request, and your data will be automatically deleted.